IVORIA – TERMS & CONDITIONS
IVORIA – WEBSITE TERMS, POLICIES & LEGAL CONDITIONS
Effective Date: 01/01/2026
These Terms and Policies govern access to and use of the Ivoria website (www.houseofivoria.com) and the purchase of products from our online store.
By accessing this website or placing an order, you agree to be bound by these terms.
1. BUSINESS INFORMATION
This website is owned and operated by:
Brand Name: Ivoria
Business Entity: Zanasha fashion private LTD
Registered Address: 14. Vaidya rose gardens, Pallimukku, Kollam, 691020
Customer Support Email: customersupport@houseofivoria.com
GST Number: [Insert if applicable]
Ivoria operates as an online-only fashion retailer offering limited-collection clothing.
2. ELIGIBILITY TO USE THE WEBSITE
By using this website, you confirm that:
- You are at least 18 years of age, or
- You are using the website under the supervision of a legal guardian.
Users agree not to misuse the website, engage in fraudulent activity, or violate applicable laws.
Ivoria reserves the right to suspend access for users engaging in suspicious or abusive behaviour.
3. PRODUCT INFORMATION & DISCLAIMER
Ivoria strives to provide accurate descriptions of all products.
However:
- Colours may vary due to screen settings and photography lighting.
- Fabric texture may vary slightly due to natural materials.
- Measurements are approximate.
Minor variations shall not be considered defects.
All products are subject to availability and may be withdrawn without notice.
4. LIMITED COLLECTION POLICY
Ivoria produces small-batch collections in limited quantities.
Once a product sells out it may not be restocked.
Due to the limited nature of our collections:
- exchanges and returns may be restricted
- availability cannot be guaranteed.
5. PRICING AND PAYMENTS
All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
Prices may include applicable GST in accordance with Indian tax laws.
Ivoria reserves the right to:
- change prices without notice
- correct pricing errors
- cancel orders affected by pricing mistakes.
Payments are processed through secure payment gateways.
Ivoria does not store payment card information.
6. ORDER ACCEPTANCE
When an order is placed:
- You receive an order confirmation email.
- This confirmation does not constitute acceptance of the order.
Ivoria reserves the right to cancel orders if:
- product is unavailable
- payment is not authorised
- suspected fraudulent activity
- pricing errors occur
- customer has excessive return history.
Refunds for cancelled orders will be processed to the original payment method.
7. SHIPPING POLICY
Ivoria ships across India and may offer international shipping.
Delivery times are estimated only and may vary due to:
- courier delays
- weather
- customs processing
- logistics disruptions.
For international shipments:
- customers are responsible for customs duties, import taxes, and local charges.
Risk of loss passes to the customer upon confirmed delivery by the courier service.
8. CANCELLATION POLICY
Orders may be cancelled before dispatch only.
Once an order has been shipped, cancellation is not possible.
Customers must then follow the Return Policy where applicable.
9. CHARGEBACK & PAYMENT DISPUTE POLICY
If a customer initiates a chargeback with their bank or payment provider without contacting Ivoria first:
Ivoria reserves the right to:
- submit order records
- submit delivery confirmation
- submit packaging documentation
- submit communication history.
Fraudulent chargebacks may result in:
- order cancellation
- legal recovery of funds
- restriction of future purchases.
10. INTELLECTUAL PROPERTY
All content on the Ivoria website is protected by intellectual property law.
This includes:
- logos
- designs
- product images
- text
- graphics
- brand elements.
Unauthorized reproduction or commercial use is prohibited.
11. USER CONDUCT
Users agree not to:
- misuse the website
- attempt unauthorised access
- disrupt website operations
- commit fraudulent transactions.
Ivoria may terminate access for violations.
12. PRIVACY POLICY
Ivoria collects personal information required for:
- order processing
- delivery
- customer service
- marketing communications.
Personal data is handled according to Indian data protection laws.
Ivoria does not sell personal information to third parties.
Customers may opt out of marketing communications.
13. LIMITATION OF LIABILITY
Ivoria shall not be liable for:
- indirect damages
- incidental losses
- loss of profits
- delayed deliveries due to logistics providers.
Total liability shall not exceed the value of the purchased product.
14. FORCE MAJEURE
Ivoria shall not be liable for failure or delay due to events beyond reasonable control including:
- natural disasters
- government restrictions
- strikes
- pandemics
- logistics failures.
15. GRIEVANCE OFFICER
In accordance with Indian e-commerce regulations, customers may contact:
Grievance Officer: Ameen Shamsudeen
Email: customersupport@houseofivoria.com
16. GOVERNING LAW
These terms are governed by the laws of India.
Disputes shall fall under the jurisdiction of courts located in Kerala
17. DISPUTE RESOLUTION
Before initiating legal proceedings, customers agree to first contact Ivoria for resolution.
Ivoria will attempt to resolve disputes through good faith negotiation.
18. POLICY MODIFICATIONS
Ivoria reserves the right to modify these policies at any time.
Changes become effective upon publication on the website.