1. Overview
At Ivoria, we aim to ensure complete customer satisfaction. This Return and Refund Policy applies to all purchases made through our official website.
2. Eligibility for Returns
Products may be eligible for return within 7 days from the date of delivery. A video recording of unboxing the packet will be necessary to claim damage or stains and for immediate store credit. Items must be unused, unwashed, undamaged, and returned with original tags and packaging intact. Products showing signs of wear, perfume, stains, or damage will not be accepted.
3. Non-Returnable Items
For hygiene and safety reasons, intimate wear, bodysuits, and any inner garments are non-returnable unless defective or damaged upon delivery.
4. Return Process
Customers must initiate a return request through the website or by contacting customer support within 7 days of delivery. Approved returns must be shipped back within the timeframe communicated by Ivoria.
5. Refunds
Once the returned item is received and inspected, refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method. Shipping charges, if applicable, are non-refundable unless the return is due to a defective or incorrect item.
6. Exchanges
Exchanges are subject to product availability. If the requested size or item is unavailable, a refund will be processed.
7. International Orders
International customers are responsible for return shipping costs, customs duties, and any import-related charges unless the item received was defective.
8. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with clear photographs. Ivoria reserves the right to verify claims before processing replacements or refunds.
